Refund & Cancellation Policy

Last updated: September 2026

What you are buying

VLE PC sells two different things, and the rules below are different for each:

• Coins — prepaid credit spent on the premium tools of this site. Nothing physical, nothing shipped; coins are delivered to your account immediately after a successful payment.
• PVC ID card orders — a physical card, printed to your design and posted to the address you provide. See the Shipping & Delivery Policy for printing and delivery timelines.

Coins — when we refund

We refund in full when:

• money left your account but the coins were never credited;
• you were charged twice for the same purchase;
• coins were deducted but the tool failed and gave you no usable result;
• you bought coins by mistake and have not spent any of them, and you ask within 7 days.

Coins — when we do not

• coins that have already been spent on a tool that produced a result;
• a result you are unhappy with that the tool produced correctly from what you supplied — preview the output before you download it;
• an application rejected by a government office, which is outside our control;
• accounts closed for breaking the Terms, where the balance is forfeited.

PVC ID card orders — cancellation

A PVC card is printed to your own uploaded design, so once printing has started it cannot be reused for anyone else — that is the line we draw:

• Full refund if you cancel before your order status changes to "Printing" — check the status anytime on your orders page, or just email us the Order ID and ask to cancel.
• No refund for the printing/delivery charge once an order has moved to "Printing" — the card has already been made specifically for you at that point.
• Payment failed or was never completed — no order was ever created and nothing was charged; there is nothing to refund because nothing was taken. See how strictly that is enforced on the order page itself.

PVC ID card orders — printing and delivery problems

These are on us, and we make them right at no cost to you:

• Misprinted card — the card does not match the design you uploaded (wrong crop, wrong colours, a printing defect) — free reprint and reshipment, or a full refund if you would rather not wait for a reprint.
• Damaged in transit — free reprint and reshipment. Keep the damaged card and its packaging; we may ask for a photo.
• Lost in transit — if tracking shows no movement for an unreasonable time after dispatch, we investigate with the courier and either locate it or send a free reprint.

What is not covered: a wrong or incomplete delivery address you entered at checkout — we print and ship to exactly what the order form says, so please double-check it before paying. Reprinting and reshipping for a self-entered wrong address is possible but is charged at cost.

How to ask

Email support@vlepc.in from the address on your account, with the payment reference (for coins) or your Order ID (for a PVC card order) and the date. We answer within 24 hours and decide within 3 working days.

How the money comes back

An approved refund is returned through Razorpay to the original payment method — the same card, UPI ID or bank account. Razorpay and your bank typically take 5 to 7 working days to settle it. We do not refund to a different account, in cash, or as coins unless you ask for coins instead.

Cancellation

Coins have no subscription and no recurring charge, so there is nothing to cancel there. You may ask for your account to be deleted at any time; any unspent coins are forfeited on deletion, so spend them first or ask for a refund before you do. A PVC card order can be cancelled up until printing starts — see above.